PRIVACY POLICY
Last updated: 13 November 2025
This Privacy Policy describes how Elora Boutique (“Elora Boutique”, “we”, “us”, or “our”) collects, uses, and discloses personal information when you visit or make a purchase from our website (the “Site”), use our services, or otherwise interact with us (collectively, the “Services”).
Elora Boutique sells products to customers located in Canada, but is operated from outside Canada.
1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
Any updates will be posted on this page with a revised “Last updated” date.
2. PERSONAL INFORMATION WE COLLECT
The type of personal information we collect depends on how you interact with our Services.
Information you provide directly
When you place an order, create an account, contact us, or otherwise interact with us, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Customer service communications
Providing certain information is required to complete a purchase. If you choose not to provide required information, we may be unable to offer certain Services.
Information collected automatically
When you visit our Site, we may automatically collect certain information using cookies and similar technologies, including:
- IP address
- Device and browser information
- Network connection details
- Pages viewed and interactions with the Site
Information from third parties
We may receive personal information from third parties, including:
- Shopify, which hosts our online store
- Payment processors, which handle payment transactions
- Shipping and fulfillment partners, for order delivery
- Marketing and analytics partners
3. HOW WE USE YOUR PERSONAL INFORMATION
We use personal information for the following purposes:
To provide and manage our Services
- Processing and fulfilling orders
- Handling payments, shipping, returns, and refunds
- Communicating with you about your order or account
For marketing and communication
- Sending promotional emails or messages (where permitted by law)
- Showing relevant advertising on our Site and third-party platforms
You may opt out of marketing communications at any time.
For security and legal purposes
- Detecting and preventing fraud or misuse
- Enforcing our Terms & Conditions
- Complying with legal and regulatory obligations
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate and improve our Site, analyze usage, and support marketing activities.
Our store is hosted on Shopify. Information about Shopify’s use of cookies can be found here:
https://www.shopify.com/legal/cookies
You can manage or disable cookies through your browser settings.
5. SHARING YOUR PERSONAL INFORMATION
We may share your personal information with third parties where necessary to operate our business, including:
- Service providers (payment processing, shipping, IT services, analytics, customer support)
- Marketing and advertising partners
- Legal or regulatory authorities where required by law
We do not sell your personal information.
6. INTERNATIONAL DATA TRANSFERS
Fenaro operates outside Canada. Your personal information may be transferred to and processed in countries other than Canada.
When personal information is transferred internationally, we take reasonable steps to ensure it is protected in accordance with applicable privacy laws.
7. YOUR PRIVACY RIGHTS (CANADA)
If you are located in Canada, you have rights under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Subject to legal limitations, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, where permitted by law
To exercise these rights, please contact us using the details below.
8. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
10. CONTACT INFORMATION
If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at: info@elora-boutique.com or Here.