RETURN POLICY

Last updated: 13 November 2025

At Elora Boutique, we want you to be satisfied with your purchase. If you are not fully satisfied, you may request a return in accordance with the terms below.

1. RETURN PERIOD

You may request a return within 30 days of receiving your order.

Returns requested outside this period will not be accepted.

2. CONDITIONS FOR RETURNS

To be eligible for a return, all of the following conditions must be met:

• The item is unused, unworn, unwashed, and undamaged
• All original tags, labels, stickers and packaging are intact
• The item is in resalable condition
• The return request is submitted within 30 days of delivery
• Items that do not meet these conditions may be refused and returned to the customer at their expense.

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned unless defective or incorrect:

• Earrings and jewelry
• Underwear, socks, and items that come into direct contact with the skin
• Personal care or cosmetic products (if applicable)
• Customized, personalized, or made-to-order items

4. HOW TO REQUEST A RETURN

Step 1 — Submit a return request

Within 30 days of delivery, email info@elora-boutique.com with:

• Your order number
• The item(s) you wish to return
• (Optional) Reason for return

Step 2 — Receive return instructions

Once approved, you will receive the return address and instructions by email.

Step 3 — Ship the return

• Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect
• You must use a trackable shipping method
• Keep proof of shipment until your return is processed

Fenaro is not responsible for return shipments that are lost or damaged in transit.

5. RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer, except where the product is:

• Defective, or
• Incorrectly supplied

In such cases, Fenaro will provide a replacement or refund at no additional cost.

6. DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery by emailing info@elora-boutique.com and include:

• Your order number
• Clear photos showing the issue
• If approved, we will arrange a replacement or refund at no cost to you.

7. REFUNDS

Once your return is received and approved:

• The purchase price of the returned item(s) will be refunded
• Refunds are issued to the original payment method
• Processing may take up to 14 business days
• Depending on your payment provider, it may take an additional 3–5 business days for the refund to appear on your account

Original shipping fees are non-refundable, unless required by applicable law.

8. GENERAL NOTES

• Elora Boutique reserves the right to refuse returns that do not comply with this policy
• This Return Policy forms part of our Terms & Conditions
• Nothing in this policy limits consumer rights that cannot be excluded under applicable Canadian law